Frequently Asked Question's

Frequently Asked Questions (FAQ) - Velle1

Welcome to the Velle1 FAQ page. Below you'll find answers to some of the most common questions our customers ask. If you don’t see your question here, feel free to reach out — we’re happy to help!

1. When will my order ship?

Orders are typically processed within 1–3 business days. Once shipped, you’ll receive a confirmation email with your tracking number.

2. How long does shipping take?

  • United States: Estimated delivery is 7–14 business days after your order ships.

  • International: Estimated delivery is 14–31 business days, depending on your location and local customs processing.

Please note: shipping times may vary slightly during holidays or high-volume seasons.

3. How can I track my order?

As soon as your order ships, we’ll email you a tracking number. You can check the status of your package anytime on our Track Your Order page.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging. To start a return, please contact us at [your customer support email] and include your order number.

Please note: return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.

5. What if my item arrives damaged or defective?

If your item arrives damaged, broken, or not working as expected, please contact us within 7 days of delivery with a photo and your order number. We’ll make it right by offering a replacement or refund.

6. Do you offer exchanges?

At this time, we do not offer direct exchanges. If you need a different item, we recommend returning your original purchase and placing a new order.

7. Can I cancel or change my order after placing it?

We process orders quickly, but if you need to make a change or cancel your order, email us at [your support email] within 6 hours of placing it. If your order has already shipped, we’ll be unable to make changes.

8. Do you ship worldwide?

Yes! We offer international shipping to most countries. Please note that customs processing times and import duties may vary based on your country’s regulations.

9. Will I be charged customs fees or import taxes?

For international orders, your country may charge customs duties or import taxes. These fees are not included in your order total and are the responsibility of the customer.

10. I didn’t receive my tracking number. What should I do?

Tracking numbers are typically sent out within a few days of your order being shipped. If you haven’t received one after 4–5 business days, please check your spam folder or contact us at [your support email].

11. What makes Velle1 products different?

We carefully curate and test every item to ensure quality, durability, and value. At Velle1, we’re committed to providing top-tier customer service, fast shipping, and dependable products that elevate your daily life.

Still have questions?

Feel free to contact our support team anytime at [your email or contact page link]. We’re here to help and always happy to assist!